Real people, quick answers. Most email gets a reply the same business day, and corporate briefs come back within four business hours.
General questions, order changes and anything urgent: hello@giftloft.com
Bulk and corporate programs: hello@giftloft.com, or skip the back and forth and send us a brief. The brief gets you a quote faster than an email will.
Hours
Monday to Friday, 9am to 6pm ET. Orders placed before 2pm ET ship the same business day.
Before you write
A few things get asked constantly and are already answered in detail on the FAQ: minimum order quantity, whether we brand the products, how dietary swaps work, and what happens if a gift arrives damaged.
Shipping windows, delivery scheduling and the replacement process are on Shipping and Returns.
Sending 25 or more?
Use the brief form on the corporate page. Tell us the occasion, the headcount and roughly what you want to spend per person. You get a quote, mockups and a named contact. If you do not have recipient addresses yet, say so, because we collect those for you.