If your question is not here, email hello@giftloft.com and a person will answer it.
Ordering
What is the minimum order?
One. Everything in the shop can be sent as a single gift with no minimum and no account required. Volume pricing and dedicated support start at 25 units.
Can I send to multiple addresses in one order?
Yes. For a handful of recipients you can place separate orders, but for anything larger use the corporate brief. Send us one list and we split, pack and ship it. Each recipient can get a different note.
I do not have my recipients addresses. Can you collect them?
We can. We send each recipient a short link asking for their shipping address and any dietary restrictions, then chase the ones who do not respond. You never touch a spreadsheet. This is included on orders of 25 or more.
How far in advance should I order?
Single gifts ship the next business day. For volume, two weeks is comfortable and one week is doable. For November and December, get your brief in by the first week of November, because holiday capacity fills and we would rather tell you that now than in December.
Customization
Can I put my logo on it?
On the card, the ribbon, the belly band and the box itself, yes, at 25 units and up, at no extra cost. On the products inside we would rather you did not, and we will usually try to talk you out of it. A branded notebook is a giveaway. An unbranded good notebook with a branded card is a gift.
Are the cards really handwritten?
Yes, by hand, in ink, on letterpress stock. You give us the message and we write it. If you want each recipient to get a different message, send us the column and we will match them up.
Can I swap items inside a box?
Within a build, yes, most commonly to handle dietary needs or to drop the alcohol. At 25 units and up you can also build from scratch, which is what The Build-a-Bespoke is for.
Do you handle dietary restrictions and allergies?
Yes. The GF/V Loft is gluten-free and vegan at the same price as our standard box, and any build can be made alcohol-free. If we are collecting addresses for you, we ask about restrictions in the same form.
Shipping
How fast do gifts arrive?
Orders placed before 2pm ET ship the same business day, and most US addresses see delivery in two to five business days. Expedited and date-specific delivery are available at checkout. Full detail is on Shipping and Returns.
Can I schedule delivery for a specific day?
Yes, and for anniversaries and start dates you should. Tell us the date in the order notes or the brief and we work backwards from it.
Do you ship internationally?
We ship across the US and to Canada. For other destinations ask us before you order. For large international sends we can often ship from a closer origin rather than paying to fly food across an ocean.
Is the price shown on the box?
Never. No prices, no invoices and no packing slips with dollar amounts anywhere in the box.
Billing
Can we be invoiced instead of paying by card?
Yes, on orders of 25 units or more. Net 30 terms are standard and we can work with your procurement process, PO numbers included.
What if something arrives damaged?
Tell us within 14 days and we replace it and ship the replacement at our cost. We do not ask you to return a damaged gift or photograph it from four angles. See Shipping and Returns.
Still stuck? Ask us directly.